Terms and Conditions

  1. General Terms

  2. Viewing

  3. Payment

  4. Return Policy

  5. Refund

  6. Repairs

  7. Shipping

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [RICCHA LIMITED]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term '[RICCHA]' or 'us' or 'we' refers to the owner of the website whose registered office is [25 Rayleigh road E16 1AX]. Our company registration number is [11453014 Registered in England & Wales] And VAT Registration number is [311 9734 12] The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  • VIEWING

  • viewing of an item is available upon request. if you were interested in an item and wanted to view and try before you buy  please get in touch to arrange the viewing. 

  • PAYMENT

  • All products remain RICCHA's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. 

  • All transfers conducted through RICCHA are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

  • RETURN POLICY

  • You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Please contact us for the return address

  • REFUND

  • Refunds are applied after returning an item within 14 days of the date purchased. a full refund is processed after inspection of the Item and confirming that is the same quality as was bought. please note that refund can take up to 10 business days

  • Repairs

  • In the event a repair is needed after the 14 day return period please inquire by e-mail for return address.   Stones  are often one of a kind and may be not be able to be replaced exactly,  Every effort to find a replacement stone will be made. A fee for a broken stone replacement will apply. Other repairs to pieces will often be covered under my commitment to quality.  Please just reach out. 

  • SHIPPING

  • Domestic shipping (INTERNATIONAL) is free of charge with Royal mail shipping. Overnight and 2nd day shipping are available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. RICCHA is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and RICCHA is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. RICCHA is not responsible for delayed delivery, or any other issues once your order leaves RICCHA. If your order is sent back to RICCHA by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. RICCHA does not accept shipping accounts provided by the customer.